Terms and conditions
GENERAL TERMS AND CONDITIONS (GTC)
1. INTRODUCTION
The General Terms and Conditions (hereinafter referred to as “the GTC”) apply to all products, hardware, and other digital content supplied by NGM App GmbH (hereinafter referred to as NGM) against payment or free of charge. The GTC applies only to you as a private customer (hereinafter referred to as “you”).
The GTC applies to the entire business relationship. NGM´s failure to respond to dissenting letters of confirmation from you is in no way be deemed to constitute consent.
The use of “NGM App” or any other application from NGM (hereinafter referred to as “the Application”) and the purchase of the NGM OBD II Adapter (hereinafter referred to as "the Hardware") are governed by the GTC. Please read them carefully because by purchasing these products you agree to the GTC.
NGM App reserves the right to make changes to the Application and the GTC at any time; Any changes do not affect an existing agreement between you and NGM unless both parties agree to it.
2. CONCLUSION OF CONTRACT / DELIVERY
Contract conclusion:
The contract is concluded if after selecting the products on https://www.ngmapp.com (hereinafter referred to as “the Webshop”) and your successful payment you get a confirmation by e-mail from NGM. For digital content, you will receive a download or voucher code. For Hardware, shipping will be initiated to the address provided by you.
Hardware Delivery:
Hardware will be shipped within the estimated timeframe indicated in the Webshop. NGM retains title to the Hardware (Retention of Title) until full payment of the purchase price has been received.
Single-Vehicle License & VIN Binding:
Each license purchased is a single-vehicle license. Upon activation, the Application and its license are technically and permanently linked to the specific Vehicle Identification Number (VIN) of the car selected during the purchase process. A transfer of the license to another vehicle or the use of one license for multiple vehicles is technically impossible and contractually excluded.
Right of Withdrawal & Return Costs:
a) For Digital Content: As the Application is not supplied on a tangible medium and NGM’s performance begins immediately with the provision of the download/voucher code, you have no right of withdrawal according to Art 16 lit m Directive 2011/83/EU once the performance has begun with your prior express consent.
b) For Hardware: You have a statutory right of withdrawal within 14 days of receiving the Hardware. To exercise this right, you must inform NGM via email. In the event of a withdrawal, you (the customer) shall bear the direct cost of returning the Hardware. Refunds for hardware will only be processed once NGM has received the goods back in original condition.
Note: It can take up to 14 days after the first time connecting the NGM OBD Adapter with the car, to provide the data for the use of the NGM APP itself.
3. TERMS OF PAYMENT
All products must be paid for in full before delivery or provision of download links. You can do this by selecting one of the payment options offered in the Webshop. Payments are deemed made when irrevocably credited to NGM’s account.
The bank charges and expenses for payment transactions incurred by the transfer are always at your expense. This does not include fees that are charged to NGM directly by the payment service provider.
4. COPYRIGHT / INTELLECTUAL PROPERTY
The Application and all contents are owned by NGM. You are granted a non-exclusive, non-assignable license strictly limited to the use with the single vehicle (linked to the VIN) for which it was purchased.
Except as expressly provided, you are strictly forbidden to modify, copy, reverse-engineer, decompile, or sell any information or content contained in the Application.
5. PRIVACY POLICY / DATA PROTECTION
NGM processes personal data exclusively in accordance with the GDPR (DSG VO). The legal basis is Art. 6(1) (b) GDPR. Data is used to process transactions, provide service requests, and for internal quality reviews.
6. DETAILED INFORMATION
Detailed information regarding NGM’s processing of personal data and data protection can be found under https://www.ngmapp.com/
7. PERMITTED USE & ROADWORTHINESS
The Application is a customization solution. Any driving optimized with the Application is not allowed on public roads, but only and exclusively on separate racetracks.
The usage of the Application/Hardware and any optimizations may result in loss of roadworthiness and/or car manufacturer's warranty commitments. Driving on public roads with changed settings can lead to severe penalties. Use is at your own responsibility and risk. You are responsible for obeying local laws.
8. WARRANTY / LIABILITY
Hardware: Mandatory statutory warranty claims under consumer law apply to the Hardware (OBD Adapter).
Software/Application: The Application is provided ‘as is'. NGM does not warrant that functions will be uninterrupted or error-free, as freedom from errors is not possible with software according to the state of technology.
Liability: NGM shall not be liable for any damages caused by delay in operation, error, or defect of your vehicle. Liability for slight negligence is excluded, except for personal injury. Liability is limited to actual and direct damage.
9. INDEMNIFICATION
You agree to indemnify and hold harmless NGM from all claims, liabilities, and expenses arising out of (a) your use of the Application/Hardware; (b) any breach of these GTC.
10. FINAL PROVISION
German law applies. The competent court in Germany is agreed as the exclusive place of jurisdiction. If any provision is held unenforceable, the remaining provisions remain in full force.
Pursuant to AStG, NGM points out the following dispute resolution body: BMJ Schlichtungsstelle. Contact for complaints: support@ngmapp.com. NGM will not participate in arbitration proceedings.
EU Online Dispute Resolution: http://ec.europa.eu/consumers/odr
Last updated: March 2026